Return & Refund Policy
At Forge Fitness, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be accepted for purchases made through our store.
By placing an order with Forge Fitness, you agree to the terms outlined below.
Return Eligibility
Conditions for Returns
To be eligible for a return, items must:
- Be unused and in original condition
- Include original packaging where applicable
- Not show signs of damage caused by misuse
- Be returned within the eligible return period
Returns that do not meet these conditions may not be approved.
Return Window
Return Timeframe
Customers may request a return within:
- 7 days of receiving the order
Requests submitted after the eligible return period may not qualify for a return or refund.
Non-Returnable Items
Excluded Products
For hygiene, safety, or operational reasons, certain products may not be eligible for return, including:
- Opened supplements
- Personal care items
- Used fitness accessories
- Clearance or final sale items
- Gift cards
- Customized products
Forge Fitness reserves the right to refuse returns that do not meet return eligibility requirements.
Damaged or Incorrect Items
Delivery Issues
If you receive:
- A damaged item
- A defective product
- An incorrect order
Please report the issue within a reasonable timeframe after delivery with clear supporting evidence such as photos of:
- The product
- Packaging
- Shipping label
Approved cases may qualify for:
- Replacement
- Store credit
- Partial or full refund
depending on the situation.
Refund Process
Refund Approval
Once a returned item is received and inspected, we will notify you regarding the status of your refund request.
If approved:
- Refunds may be issued to the original payment method
- Processing times may vary depending on payment providers and banks
Please allow several business days for the refund to appear in your account after approval.
Return Shipping Costs
Customer Responsibility
Unless the return is due to an incorrect or defective item, customers may be responsible for:
- Return shipping costs
- Handling fees where applicable
Original shipping charges are generally non-refundable unless otherwise stated.
Order Cancellations
Cancellation Requests
Orders may only be canceled before they are processed or shipped.
Once an order has entered fulfillment or shipment stages, cancellation requests may no longer be possible.
Exchanges
Product Replacements
Exchanges may be offered for:
- Defective products
- Incorrect items
- Size-related issues where applicable
Exchange approvals are subject to product availability.
Chargebacks & Disputes
Resolution Process
Customers are encouraged to contact Forge Fitness directly regarding any order concerns before initiating payment disputes or chargebacks.
We aim to work toward fair and reasonable resolutions whenever possible.
Fraud Prevention
Security Measures
Forge Fitness reserves the right to:
- Refuse suspicious refund requests
- Limit returns in cases of abuse
- Request additional verification when necessary
These measures help maintain a safe shopping environment for all customers.
Policy Updates
Changes to This Policy
Forge Fitness may update or modify this Return & Refund Policy at any time without prior notice.
Updated versions will be posted on this page.
Agreement to Policy
Acceptance of Terms
By purchasing from Forge Fitness, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.